![]() They click one button and they’re done.įor those without a knowledge base, you can use your widget to simply offer direct access to support. No need to scour your web page for a contact form. It eliminates any friction preventing customers from getting in touch with you. Don’t have a knowledge base yet? Learn how to create one!)įor the things you can’t be proactive about or resolve via self-service, a web widget offers easy access to your customer service team (or to whoever is answering emails). These little things add up to make a huge impact on customer experience. UX gets a nice bump with these kinds of features-they’re proactive and customer-centric. Here’s how your knowledge base articles will appear in the widget- access your free trial to get started.Īnd-this is pretty cool-when visitors start typing their inquiry, the Groove widget automatically recommends certain knowledge base articles. Your customers will end up finding answers through self-service resources rather than needing to email you or reach out through social media and wait for a response. ![]() This is where that 33% drop in support volume enters the picture. Select a color scheme and customize text to engage your customers.įor those with a knowledge base, a web widget encourages visitors to check it out before emailing support. ![]() Keep everything consistent so customers don’t feel disrupted at any point in their journey. Once you “pop” open the bubble, even more customizations allow you to adjust colors, logos, and text. Widgets in the wild! Some examples of how our customers customize their widget icon to fit their aesthetic. Make sure it speaks to your overall brand. Align your widget design to look and feel similar to your website aesthetic.Įven the little widget icon or help bubble can make a big difference in customer engagement and user experience. We’ll start by focusing on customization features of the widget. ![]() The goal is to support customers with as little friction as possible. The examples below range from SaaS to e-commerce to education. Any business can benefit from a website widget. Let’s take a look at a few different examples of Groove’s support widget out in the wild.
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